Our Policies - We keep it simple!

Make Contact with BigSavingsWarehouse.com

You may contact BigSavingsWarehouse.com via telephone, contact page or email.  

Telephone:  888-668-8348
Email:  info@BigSavingsWarehouse.com
Contact Form:  Click Here

Our Address:  

BigSavingsWarehouse
888 N. Vintage
Ontario, California 91764

Terms of Use and Customer Agreement:   As a guest, visitor, registered user and/or existing customer of the BigSavingsWarehouse.com website you agree to the Terms of Use and Customer Agreement conditions posted on this page and throughout the BigSavingsWarehouse website.  There are no exceptions to these conditions.




So you want to return your unused item(s)?

Ahhhh so you bought something from our store and now you don't want it?  You may return your unused item(s) in original condition up to 15 days from date of purchase.   You are fully responsible for all shipping charges.   Simply ship the item(s) back to our address (at the top of the page) and reference your Order # that was emailed to you when you placed the original order.  We will provide a refund for only the cost of the item(s) within 48 hours of receiving in good condition.



So you want to return a defective item(s)?

Oops, so you received a defective item(s).  You may return the incorrect item(s) up to 15 days from date of purchase.   Please contact Customer Support using the form on the Contact Us page to determine if the item(s) will need to be returned or just replaced.  You will need to reference your Order # as well.



So you received the wrong item(s)?

Oops, so you received the wrong item(s).  You may return the incorrect item(s) up to 15 days from date of purchase.   Please contact Customer Support using the form on the Contact Us page to determine if the item(s) will need to be returned or just replaced.  You will need to reference your Order # as well.



All Orders are shipped via UPS; how long does UPS shipping take?

We are pretty good at shipping your order the same day it was received but we do not guarantee that it will ship the same day.   Orders usually ship within 24-48 hours.  UPS guarantees 6 days via UPS Ground from our Warehouse in California to New York.  So if you are in between those locations then you can be assured your shipment will arrive sooner but no longer than 6 days.



Do you ship to a PO BOX?

No!  UPS does not ship to PO BOXES.   If you provide a PO BOX during check out then you may be charged additional shipping fees for misreporting the incorrect information on your Order.



Do you have a right to charge additional shipping if I provided you with false information during check out?

Absolutely!   If you provide a false address, an incorrect address or make a mistake in anyway on your shipping address then BigSavingsWarehouse.com reserves the right to charge you for additional shipping cost that were misreported during check out.  Often times customers will make a typo in address or provide a PO BOX instead.

So UPS delayed your shipping?

The first step is to call UPS at (800) PICK UPS (742-5877) and provide them with your tracking number to determine where your package(s) is.  Your tracking number was emailed to you when your Order shipped.



So UPS Lost or Damaged your Order?

Give us a call and we will file a Claim with  UPS to resolve the issue.  Once the Claim is reported then the responsiblity falls on UPS to start an investigation and issue the refund to us.   Once they approve the refund we will refund your Order as well.